General API support
GitHub Issues
Bug reports and documentation suggestions
For data aggregators
If you are integrating Binibit into a data aggregator (CoinGecko, CoinMarketCap, DefiLlama, CryptoCompare, Kaiko, etc.):- Email api@binibit.com with subject
[Aggregator: <name>] - Include your IP range or CIDR for whitelisting
- Mention expected request volume
- Unlimited or very high rate limits via static IP whitelist
- Direct access to the data engineering team
- Pre-release notice on schema changes
Channels by topic
| Topic | Channel |
|---|---|
| API bugs / data inconsistencies | api@binibit.com |
| Rate-limit increase request | api@binibit.com |
| Aggregator integration | api@binibit.com |
| Documentation typos / improvements | GitHub Issues |
| Exchange listing requests | binibit.com/listings |
| Account / trading / KYC support | binibit.com/support |
Response time
| Channel | SLA |
|---|---|
api@binibit.com | Best effort, typically within 1 business day |
| Aggregator inquiries | Within 1 business day |
| GitHub Issues | Triaged weekly |